FAQ's
If you don't see an answer to your question, please feel free to contact us via chat, Facebook page or text/call us at 7063433517. Our staff and design consultants are more than happy to respond quickly and help you create your masterpiece.
HOW TO ORDER
Simply go to Tarpleywoodworks.com where you will find pull-down menus that will walk you through selecting from the available options. Should you have a need that is not found on the drop-downs, please contact us so that we can work our way through it together.
Once you've completed the design aspect of your furniture and we've received your order, you will receive a confirmation email which will summarize all your selected preferences. This will be the time to clarify any special requests you have. Production of your item(s) will not commence unless, and until, we have received your written approval via the confirmation email, together with the payment option you choose to exercise.
I NEED HELP DECIDING
That is not a problem at all. We understand that building a masterpiece entails a lot of thought! Tarpley design consultants look forward to helping you discover and identify your preferences, such as styles, colors, sizes, et cetera, as well as space and budget concerns. We want to make sure your dream comes to life in a Tarpley product.
WHAT SHOULD I KNOW ABOUT TARPLEY WOODWORKS?
Tarpley Woodworks was started in our garage in Madison, Georgia. Adam Tarpley, the owner/operator, hand-builds each piece. More than likely any of the staff you talk to will also be family!
We also offer hardwood chairs via responsible sources to complete your order.
WHAT HAPPENS IF I'M NOT READY FOR MY FURNITURE WHEN CONSTRUCTION IS COMPLETED?
Once you've completed the design of your item, we will reach out to you to confirm the details of your order, including finishing date. Once construction is completed, delivery will be attempted immediately. We cannot hold or store your item under any circumstances beyond agreed-upon completion and delivery dates.
WHAT PAYMENT OPTIONS DO I HAVE?
We have quite a few options to make purchasing quite easy. Due to the custom nature of our products, PLEASE NOTE THAT ALL SALES ARE FINAL AND REFUNDS OF ANY KIND, INCLUDING DEPOSITS, ARE NOT PERMISSIBLE.
- Pay in full here on the website.
- Pay a 50% deposit now and then, upon notification that your item is complete, the 50% balance. This will be accomplished via phone or your personal appearance at our shop.
- Credit or debit card
- Paypal
- Zelle
- Check
- Affirm Financing (see option at checkout)
CAN I EXPEDITE MY ORDER?
We definitely want you to be able to enjoy your new furniture as quickly as possible! Depending on production status of other orders in our shop, it is possible to expedite your order. We, of course, can't guarantee that we can; but it never hurts to ask. You may catch us at just the right time to be able to do so. Please do note that expedited orders are subject to additional fees which are due upfront.
WHAT IF I DON'T LIKE THE FINISH OF MY TABLE AFTER I RECEIVE IT?
Your masterpiece will be constructed and finished exclusively for you, and you alone. Because each piece of wood has slight variations, stain finishes will also vary slightly. Your finished product will be one of a kind, which is the beauty of being hand-made.
WHAT IF I WANT TO CHANGE MY ORDER?
Any changes you desire must be received by us in writing within 48 hours after our receipt of your confirmation email. Unfortunately, we cannot be flexible on this policy because procurement of materials and labor will have already begun.